The company is equipped with cutting-edge Research & Development and Quality Control laboratories, which select the finest ingredients and seek out new recipes.
In order to monitor the quality of the cocoa grains, semi-finished and finished products, ICAM has created a group of 40 expert tasters.
Organoleptic checks are carried out daily with a view to guaranteeing even quality across the production batches and providing notification of any divergences from the standards expected.
In 2013, some 8,000 analyses were carried out to guarantee the quality and safety of the finished products.
In 2013, the eight-strong team of the R&D department developed some 500 new projects in pursuit of new flavours and innovative solutions.
In the same year, some 100 internal and external audits were conducted. Proof of the dynamic, continually evolving nature of the company is that following every audit, some sort of improvement or corrective action is adopted.